Giant has been at the forefront of workforce management solutions for 30 years, supporting over 31,000 workers across 14 countries with a range of payroll and employment solutions.
With a passion for delivering innovation and exceptional customer service, the use of best-in-class technology is integral to the organisation's strategy - which is why Lendscape forms one of the cornerstones of their lending operations.
Alison Small, CEO of Giant Finance +, has a wealth of experience gained in multiple roles in finance prior to joining Giant Finance+ in 2019. She also has a genuine enthusiasm for embracing new technologies to deliver better customer experiences.
"Giant Finance+ is a tech-enabled, service-centric business," Alison explains. "We provide solutions in recruitment, invoice finance, and payroll support - all backed by cutting-edge technology. Everything is automated to support the best possible customer service, helping our teams respond to queries faster and giving them more time to focus on value-add activities for clients. We also provide expertise in the recruitment sector to help people improve the efficiency of their operations and remove friction from transactions, enabling them to do their own jobs better. And we're always there for our clients with phone messaging and live chat."
Alison continues, "Many businesses present themselves as technology or fintech companies, and many are more service-orientated. For me, Giant Finance+ is the perfect balance of both."
A Partnership Built on Trust and Innovation
Lendscape was already in use when Alison joined the business, with the platform integrating seamlessly with Giant Finance+'s proprietary 'bill and pay' software to streamline their operations and give clients top-tier functionality, from onboarding to billing and payroll processing. This provided Giant Finance+ with an end-to-end, managed system capable of handling their business operations with precision and efficiency.
Alison says, "Lendscape works well for us; it's flexible and integrates easily with our other systems, and we can be confident that any changes to our in-house software can be incorporated into Lendscape."
Business resilience is also a critical factor. "Lendscape always works. It's robust, it's reliable - there is no downtime," comments Alison. This reliability, paired with an excellent Service Desk and continuous system improvements, ensures that the team can focus on providing exceptional service to their clients without worrying about business disruption.
Delivering Benefits Beyond Technology
Embracing technology has enabled Giant Finance+ to streamline operations and significantly save time and resources, allowing their staff to concentrate on client care rather than paperwork. The automation facilitated by Lendscape, particularly in processing invoices and receipts, has positioned Giant Finance+ ahead of other financial organisations in terms of efficiency in these areas.
Alison also highlights the critical role of reporting for Giant Finance+'s clients. "The flexible data set we get from Lendscape enables us to write our own reports," she explains, underscoring the importance of tailored, accessible reporting in providing timely and relevant insights to clients.
Looking Ahead: Global Expansion and Continued Innovation
As Giant Finance+ sets its sights on accelerated growth and an enhanced product range, Alison's vision includes providing more accessible 'on the go' reporting for clients and expanding the company's international footprint.
With a relentless focus on customer service and Lendscape's modern technology at its core, Giant Finance+ is well positioned to achieve these goals and continue serving their SME customers with innovative financial solutions.