Your dedicated customer service team

Delivering excellent customer service, every day, is our number one objective. Our people have in depth knowledge of your industry and can provide help and advice to add real value to your business.  Our service desk follows industry best practice and service levels, because we know how critical our systems are to your business. Quality control is at the heart of all our product development and customer implementation work. Our team of business and technical consultants can provide onsite or on-line training and advice to ensure you maximise the benefits of our technology. 

Testing

Testing your product

We'll work closely with you to establish the optimum setup for your business. Test scenarios will be discussed, and solutions incorporated into the scripts we write. Before installing your software, we’ll run through to check everything. Lendscape’s unique combination of expertise, experience, approach and diagnostic processes is how we're able to deliver the best software performance for you.

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Consultancy

Consultancy

Your Lendscape specialist consultant is at hand when you need additional support. The consultant will work closely with your team on site to help implement the Lendscape platform. Your consultant can discuss best practices, offer technical support and advice based on industry trends. If you need bespoke training, optimised workflows or help with software customisation, just say the word.

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Service Desk

Service Desk

We run a dedicated service desk team to answer all your questions, resolve any issues and guide you through our upgrades. The service desk is your single and consistent point of entry where your clients can access your services. It specifies the thresholds for resolution fulfillment by using detailed Service Level Agreement (SLA) ticket reporting.

Hosted Managed Services

Hosted Managed Services

Managing software locally can add a financial and administrative burden that detracts from core activities and revenue-generating initiatives. Get robust, flexible lending technology that’s always up to date without the cost, resource, and logistics considerations – and let our experienced technical team take care of everything else.

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Find the best way to host your data

Lendscape offers two deployment models, and each option offers a wide range of benefits.

Lendscape offers two deployment models, and each option offers a wide range of benefits. Cloud hosted (Private Cloud) On premise (Licenced)
Reduced cost pack
Full IT service pack
Less complex implementation
Proactive security, capacity planning and OS management
Around the clock monitoring and alerting
Disaster recovery service
Secure file transfer server
Existing IT infrastructure utilisation
Internal IT team services integration
Control of overall implementation
Allocated internal resources and training

Technology partners

Vaadin
Sage
QFS
NCC Group
Xero
Lenvi
Validis
AWS
"We underwent a thorough appraisal of the solutions available to factoring companies and it was clear to us that only Lendscape had the tools, the people and the experience to meet our needs."
Ben Lindberg, Head of Finance & Control (CFO)
Nordea Finance

Explore other exciting products

LS Client Manager

Client Portal

Give your clients intuitive and real-time access to your services, wherever they are.

A user-friendly customisable portal

Let’s make your lending process smoother and safer

Your dedicated service team will resolve issues and guide you through updates.